Fractal EMS™ Package Options

Fractal EMS has two standard package options depending on the level of monitoring required for your asset. Custom equipment configuration and monitoring packages are available based on your specific project needs.

FRACTAL EMS Hardware Bundle
  • Master Site Controller (1 x 50 PCS)
  • Unit Controller(s) (1 x PCS)
  • SEL RTAC *Optional
  • UPS
  • Server Cabinet
  • Network Switch
  • Cellular Modem
  • Spare Parts Inventory
  • Cables and Mounting Hardware
FRACTAL EMS Software Bundle
  • WebUI Multi-User Access and Permissions
  • Event and Alert Notifications
  • AWS Cloud Costs and Management
  • Remote Software Updates, Upgrades and Patch Releases
  • Cellular Plan Management
  • Fractal EMS Software User Guide
Software Engineering Development and Integration
  • On-Site Hardware Installation and Integration
  • Battery Driver Development and Integration
  • PCS Driver Development and Integration
  • AWS Cloud Configuration and Setup
  • RTAC Protocol Development and Integration
  • Total BESS Integration (BOP and Auxiliary Equipment)
  • Site Acceptance Testing and Commissioning
Training and Documentation
  • On-Site Fractal EMS Hardware & Software
  • Fractal EMS Remote User Guide
Technical Support
  • Qualified technician available by phone to answer customer questions, support unit testing, and provide instant feedback for any technical issue which user may encounter.
Remote System Troubleshooting and Restoration
  • Surveillance and observations of ESS operation to ensure performance in accordance with business requirements
  • Support to maintain maximum ESS functionality, actively making customer aware of events/incidents which may alter or impact operations
  • Escalation and communication of operating issues when necessary via electronic notifications.
  • Equipment troubleshooting and fault-handling in line with agreed upon timelines and responses.
  • Remote resolution of faults when possible
  • Periodic reporting (weekly, monthly, quarterly or annual) summarizing key operating metrics.



Performance Monitoring & Optimization
  • Performance analytics and reporting
  • Engineering support and performance improvements
  • Market optimization, operations and coordination
  • Real-time operation, monitoring and technical system support
Business Hours
(M-F / 9-5)
  • Hardware Replacement
5 Years 5 Years
Optional Preventative Maintenance
  • Required and Scheduled Maintenance
  • Product Inspection
  • Cleaning and Calibration
  • Consumable Part Replacement
  • Recurrent Training
  • Detailed Service Reports

Request a Quote

Request a quote today and see how we can make your project and bids more competitively priced.