24/7 remote monitoring & operations
Real, in-house BESS operators in our NERC CIP Medium control room in Austin, Texas — monitoring BESS and Solar PV to maximize uptime and protect your warranties.
In-house, not subcontracted
Some EMS providers subcontract monitoring to an unknown party. Others only monitor the software. Fractal EMS provides experienced, in-house asset monitoring — handling technical support, troubleshooting, incident response, and coordination from our Austin control room.
17+ GWh
In operations
37 GWh
Awarded projects
24/7
Human monitoring
NERC CIP
Medium control room
Included remote monitoring service package
Monitoring & management
- 24/7 real-time human monitoring & proactive asset management
- BESS control system hardware health & status
- Remote troubleshooting, restoration & inverter resets
- Oversee SoC, C-rate & DoD
- Fire-suppression panel alarms reported
- Escalate & notify the owner of significant events
- Alert within 5 minutes of any availability-reducing event
Vendor liaison
- Primary advocate for warranty claims with equipment vendors
- Direct liaison between owner & equipment providers, estimating site impact
- Diagnose complex issues with manufacturers (cooling-loop pressure, sensor lockups, nuisance alarms)
- Coordinate corrective & preventative maintenance
Enhanced analytics & reporting
- Monthly techno-economic assessments of profitability, asset health & financials
- Monthly performance optimization of settings & parameters
- Continuous anomaly detection & trend analysis
- Outage root-cause analysis with long-term mitigation
Troubleshooting & engineering support
- High-tier diagnostics for complex control anomalies, communication faults & balance-of-plant (BOP) failures
- Monthly engineering, consulting or software-development support to keep the system reliable and optimized
Event notification tiers
Tier 0
Planned securing of an inverter or power unit; scheduled maintenance (charges, benchmark testing, upgrades).
Tier 1
Unplanned loss of an inverter or rack with no impact to site operations or market obligations (whether or not it resets).
Tier 2
Unplanned loss impacting site operations or market obligations; any Tier 1 event during working hours.
Tier 3
Serious injury (ambulance/fire), site casualty (fire/flood), or impending severe weather / earthquake.
Want 24/7 eyes on your assets?